Careers at Symbos

At Symbos, we bring together talented people, practical technology and purposeful work to help businesses deliver better customer and operational outcomes. We create connected experiences built on trust, collaboration and meaningful impact, giving our people the opportunity to learn, contribute and grow. 

About the Client 

Our client is an Australian supplier of sustainable foodservice packaging, offering certified compostable products made from plant-based and responsibly sourced materials. Its range supports foodservice businesses across Australia, New Zealand and Singapore that are looking to reduce their reliance on conventional single-use plastic packaging and contribute to a more circular economy. 

The Opportunity 

We are looking for an Order Processing Coordinator to accurately process approximately 200 to 250 customer orders each day. This is a full-time, onsite back-office role supporting the Australian, New Zealand and Singapore markets. 

You will monitor incoming orders, validate customer and product information and capture accurate order details across business systems. Success in this role requires strong attention to detail, sound judgement and the ability to remain organised and accurate during high-volume periods. 

What Sets This Role Apart 

• Support a sustainability-focused business across three international markets. 
• Build hands-on experience across CRM, ERP and digital order management platforms. 
• Work in a role where accuracy, judgement and operational efficiency directly impact customer outcomes. 
• Join a collaborative environment that values learning, adaptability and responsible use of technology and AI. 

Key Responsibilities 

• Process approximately 200 to 250 customer orders per day with a high level of accuracy. 
• Monitor shared inboxes and capture orders received through email, voicemail, fax, phone and other approved channels. 
• Enter and maintain customer orders in NetSuite or other designated ERP and CRM systems. 
• Review customer history and order details to confirm the correct customer, products, quantities and fulfilment warehouse. 
• Identify discrepancies, seek clarification when required and resolve or escalate issues promptly. 
• Assess urgency, prioritise competing requests and escalate matters to the appropriate person at the right time. 
• Communicate clearly with internal stakeholders to support accurate and timely order fulfilment. 
• Learn new programs, processes and AI-enabled tools used in day-to-day work. 

What We’re Looking For 

• Two to three years of experience in order processing, order management, sales support, customer service administration or a similar back-office role. 
• Experience using a CRM platform is highly preferred. 
• Exceptional attention to detail and the ability to maintain accuracy across high-volume work. 
• Strong written and verbal English communication skills. 
• Confidence with technology, learning new programs and working across multiple systems. 
• Ability to prioritise, assess urgency and escalate issues appropriately. 
• A customer-focused approach, openness to feedback and confidence asking for support when needed. 
• Ability to remain calm, organised and effective under pressure. 
• Comfort using AI tools responsibly in day-to-day work. 

Nice to Have 

• Experience using NetSuite or a comparable ERP or order management system. 
• Experience using Shopify and HubSpot. 
• Experience supporting Australian, New Zealand or Singapore markets. 
• Familiarity with Australian and New Zealand geography, logistics or customer environments. 

Who This Role Suits 

This opportunity suits a detail-oriented order processing, sales support or customer operations professional who enjoys structured, high-volume work. You are comfortable navigating multiple systems, confident learning new technology and proactive about checking details or asking questions to achieve the right outcome. 

Application Process 

If this opportunity aligns with your experience, we would be pleased to hear from you. Apply with your updated CV and our Talent Acquisition team will review your application. Shortlisted candidates will be contacted to discuss the role, relevant experience and next steps.