Careers at Symbos

What’s in it for you;

• Vibrant Workplace: Be part of a fun, supportive, and inclusive team environment where culture matters.
• Wellbeing First: Enjoy perks like employee discounts, health and wellness initiatives, 24/7 EAP support, and discounted health insurance.
• Recharge & Celebrate: Take an annual “Unplugged Day” to reset, and swap cultural holidays to celebrate the days that mean the most to you.
• Career Builder: Unlock opportunities to progress into support, leadership, or other roles that align with your career goals.

• Training Master: Deliver comprehensive training for new CXs, ensuring they understand and can accurately perform data entry, system updates, and back-office support tasks.
• Technical Supporter: Assist CXs with system navigation, troubleshooting, and best practices for maintaining data security and accuracy.
• Collaboration Partner: Work closely with Team Leaders to align training with operational goals and support team huddles and meetings as needed.
• Accuracy Champion: Encourage attention to detail and support CXs in achieving high standards of accuracy and efficiency in all data entry and back-office tasks.

• Experience working in a customer service, contact centre, or customer support environment.
• Strong communication, engagement, and problem-solving skills.
• Computer literacy, including Microsoft Office Suite.
• Previous experience in a training role is highly regarded.

• Attention to Detail: You emphasise the importance of accuracy and thoroughness in every task.
• Empathy First: You create a supportive environment for learning and growth, understanding the challenges of mastering new systems and processes.
• Problem Solver: You adapt quickly and design solutions that meet individual and team needs, especially when it comes to data and compliance challenges.
• Compliance Focus: You lead by example, upholding all client, legal, and regulatory standards.

• Impact That Matters: See the direct results of your work in improved team performance, data quality, and client satisfaction.
• A Team That Knows Balance: Enjoy a workplace that mixes fun with focus – from shared food days and social catch-ups to recognising and rewarding the hard work that helps us succeed together.
• Central Melbourne Location: Our office is conveniently located close to public transport, cafés, and local amenities, making your day smoother.
• Grow Your Career: Build your future in a workplace that develops talent from within, offering opportunities to step up, expand your skills, and shape your career path.